The trend over regtech is actual. In response to rising buyer calls for, rising monetary crime threats, and makes an attempt by regulatory our bodies to handle each of those developments, the sector of regulatory compliance has by no means been extra topical in monetary providers.
To this finish, we interviewed banking and monetary providers compliance veteran Tracy Moore. Director of Thought Management & Regulatory Affairs at Fenergo, Moore joins the Finovate weblog to offer her perspective on the regulatory surroundings for banks, fintechs, and monetary providers corporations in 2025.
As a part of Finovate’s commemoration of Girls’s Historical past Month, we additionally talk about problems with gender variety in banking and monetary providers, and the function of mentorship in serving to foster future leaders within the trade.
Are you able to inform us a bit of about your self and the work you do at Fenergo?
Tracy Moore: I started my profession in company authorized coaching, specializing in finance and treasury transactions. My journey took me to Europe, the place I transitioned into banking, spending a lot of my profession in authorized and compliance roles at world monetary establishments. Upon returning to the U.S., I continued this path at a super-regional financial institution, gaining intensive expertise in regulatory compliance and monetary crime threat administration.
Right now, I function the Director of Thought Management & Regulatory Affairs at Fenergo, the worldwide chief in Shopper Lifecycle Administration (CLM) know-how for monetary establishments. On this function, I give attention to monetary crime threat administration, regulatory change, and digital transformation, serving to establishments clear up for advanced regulatory environments whereas enhancing operational effectivity.
I’m deeply keen about influencing trade change and driving technological developments that make the monetary sector safer and extra resilient. My work entails collaborating with world regulators, monetary establishments, and know-how suppliers to develop modern options that shield the trade towards monetary crime. I assist join regulation and know-how to form the way forward for compliance and threat administration in at this time’s monetary panorama.
What’s it concerning the discipline of banking compliance that you just discover most attention-grabbing professionally?
Moore: I discover it fascinating how geopolitical occasions form the worldwide monetary trade, influencing not simply regulatory frameworks but in addition presenting new challenges, similar to monetary crime and evolving threat landscapes. Right now’s financial system is so interconnected, and because of this monetary establishments should always shift to handle challenges similar to sanctions, rising threats, and evolving compliance necessities.
What actually pursuits me is the fragile stability monetary establishments should strike assembly regulatory expectations, staying forward of more and more refined dangerous actors, driving income progress, and making certain secure monetary providers for his or her purchasers. Attaining this stability requires a mixture of strategic foresight, innovation, and collaboration throughout the trade. On a regular basis has a brand new perspective and new challenges.
How has banking compliance modified over the course of your profession within the trade?
Moore: Trying again over the previous 25 years, the evolution of banking compliance has been nothing in need of dramatic. Once I began my profession, compliance was typically seen as a back-office operate, extra about checking bins than driving change. Quick ahead to at this time, and compliance has change into a core pillar of economic establishments, shaping every part from threat administration to buyer expertise.
One of many largest shifts after all has been know-how developments. Alongside this, the sheer tempo and complexity of regulatory change. Occasions like 9/11, the 2008 monetary disaster, and main geopolitical shifts have utterly reshaped the regulatory panorama. We’ve moved from extra localized, paper-based processes to a hyper-digital, data-driven, and globally interconnected strategy to compliance.
As a lady on this trade, I’ve additionally witnessed the rising function of various management in compliance and threat administration. The sector has advanced past conventional authorized and audit backgrounds to welcome technologists, information analysts, and strategic thinkers, lots of whom are girls bringing contemporary views to a traditionally male-dominated house.
Points (and innovation) in banking compliance have by no means been extra prime of thoughts. How have we arrived at this level, and is it factor for banks and their prospects?
Moore: We’re right here as a result of the stakes have by no means been increased. Over the previous twenty years, a mixture of monetary crises, evolving threats, digital disruption, and geopolitical shifts has pushed compliance to the forefront. Regulators have responded with more and more advanced expectations, bringing the function of compliance into strategic planning for monetary establishments.
This strain has fuelled innovation.
AI, automation, and information analytics are reworking compliance, decreasing guide processes, bettering threat detection, and enhancing the client experiences. Banks are actually in a position to onboard purchasers quicker, monitor exercise in actual time, and anticipate threats earlier than they escalate.
For banks, it’s each a problem and a chance. Compliance is harder than ever, however those that embrace know-how can achieve a aggressive edge. And for purchasers stronger compliance means higher safety, smoother transactions, and extra belief within the system.
Seeing this shift firsthand is what lead me to make the choice to go away the standard compliance function in banking and be part of Fenergo as a result of I knew know-how could be the driving drive behind the way forward for compliance, and I wished to be a part of this transformation.
How do AI and automation create new compliance challenges for banks? In what methods can corporations use these applied sciences to handle compliance points?
Moore: AI and automation can streamline compliance, however in addition they elevate issues each from regulators and banks themselves. Many establishments are skeptical, worrying about black-box decision-making, regulatory scrutiny, and potential biases.
The important thing problem is explainability. Regulators want to grasp how AI-driven choices are made, so corporations should prioritize transparency, clear documentation, and robust oversight.
That stated, when used responsibly, AI can improve threat detection, automate guide duties, and enhance compliance effectivity. The answer lies in communication by working with regulators to make sure AI fashions are interpretable, auditable, and aligned with compliance requirements.
What areas of banking compliance do you suppose deserve extra consideration than they’re getting?
Moore: Rising digital belongings and world regulatory alignment are two areas that want much more consideration in banking compliance. The speedy rise of crypto, tokenization, and digital funds has outpaced regulatory frameworks, leaving monetary establishments in a troublesome spot. How do you innovate whereas staying compliant in an surroundings the place the foundations are nonetheless being written? With out clear, constant pointers, banks are hesitant to completely interact, creating uncertainty for your entire trade.
On the similar time, jurisdictional variations make compliance extremely burdensome in at this time’s world financial system. Monetary crime doesn’t cease at borders, however laws do, forcing banks to navigate a patchwork of necessities that decelerate operations and enhance prices. Extra world alignment and collaboration between regulators might ease this burden, making certain that compliance is each efficient and sensible in a world the place cash strikes quicker than ever.
And lastly, the evolving nature of economic crime. Criminals are getting extra refined, utilizing every part from deepfake identities to crypto mixing providers to evade detection. Compliance packages want to maneuver past conventional rule-based approaches and embrace real-time, predictive intelligence to remain forward.
What are your ideas on the progress made—or not made—towards better gender variety in banking in recent times? Are you optimistic about the way forward for girls in banking, notably in areas like compliance?
Moore: Girls in banking, particularly in compliance, have made progress, however not practically sufficient. Too typically, variety is ignored as a enterprise benefit as a substitute of acknowledged for the worth it brings. In at this time’s geopolitical and monetary surroundings, organizations want various views to navigate threat and drive innovation, but these views are nonetheless dismissed.
Regardless of this, I’m optimistic. Girls are sensible, resilient, and protracted. We proceed to show our experience in methods that can not be ignored. Compliance is an space the place girls thrive as a result of it calls for strategic pondering, problem-solving, and management underneath strain.
Actual change will occur when corporations transfer past surface-level efforts and embrace variety as a aggressive benefit. Girls will maintain breaking limitations, whether or not the trade is prepared or not.
Mentorship can play a key function in serving to girls getting into monetary providers or launching fintechs. Did mentorship play a big function in your early profession? What message would you give to banking and monetary providers professionals in terms of sharing their insights and expertise as mentors?
Moore: Mentorship has been invaluable in my profession. I’ve all the time sought out mentors and sponsors—each women and men—who might information my growth and problem me to develop. Past that, I’ve chosen a private board of administrators: feminine skilled leaders throughout numerous industries who’ve offered perception, assist, and perspective at each stage of my journey.
For these in banking and monetary providers, mentorship is extra than simply giving recommendation or sharing a espresso. It’s about opening doorways, advocating for expertise, and sharing actual, trustworthy experiences. The following technology of feminine leaders is watching and studying. It’s as much as us to verify they really feel supported, empowered, and able to step ahead.
Picture by Scott Webb
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