Embedded earnings safety and life insurance coverage supplier Eleos has launched its AI Voice Agent.
The brand new providing is designed to offer prospects with always-on, around-the-clock help, backed by human customer support professionals.
Eleos made its Finovate debut at FinovateEurope 2024 in London. Kiruba Shankar Eswaran is Co-Founder and CEO.
London-based insurtech Eleos lately unveiled its AI Voice Agent. The brand new answer will present always-on, 24/7 customer support, together with the power to make outbound calls to potential shoppers. The AI Voice Agent attracts solutions from precise Eleos coverage paperwork to deal with buyer queries concerning points corresponding to coverage protection updates, claims data, how one can cancel current insurance policies, and extra.
“We’re dedicated to creating safety easy, accessible, and all the time out there,” Eleos Life CEO and Co-Founder Kiruba Shankar Eswaran mentioned. “Our voice agent extends this mission by giving prospects the assist they want, precisely after they want it—whether or not that’s at midnight or mid-afternoon. We’re eradicating boundaries to entry and empowering our prospects to handle their safety with confidence.”
Eleos emphasised that its new AI Voice Agent is designed to assist, not substitute, human customer support professionals. Fairly, the AI agent will serve prospects with fundamental queries, in addition to those that have issue studying on-line content material or writing emails. In all situations, prospects could have prepared entry to a human agent by way of telephone, e-mail, or WhatsApp.
Eleos’ AI Voice Agent is the most recent iteration of the corporate’s ongoing funding in AI-powered expertise. In August, Eleos unveiled Theea, an clever chatbot that guides prospects by means of their insurance coverage utility with step-by-step directions and customized protection calculations.
“Life insurance coverage is without doubt one of the most necessary monetary choices individuals could make, however too typically it feels out of attain,” Eswaran mentioned when Theea was launched. “With Theea, we’re altering that by constructing consciousness by means of clear, jargon-free steerage, bettering entry with on-demand, multilingual assist, and driving engagement by giving individuals the boldness to discover and select protection in their very own time. Our mission has all the time been to make safety easy and inclusive, and Theea is a strong step in that route.”
An insurtech specializing in embedded time period life insurance coverage, incapacity insurance coverage, and earnings safety in each the US and UK, Eleos made its Finovate debut at FinovateEurope 2024. On the convention, the corporate confirmed the way it partnered with shopper manufacturers to embed life insurance coverage and earnings safety into their on-line journeys. Eleos demonstrated how the corporate leverages companion knowledge to lift consciousness of the significance of life insurance coverage and earnings safety, present quotes on varied insurance coverage merchandise, and expedite the applying course of.
Photograph by Peter Spencer
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