On this episode of UC In the present day, host Kristian McCann sits down with Tim Stahl, VP and Head of Worker Expertise at Rightpoint, to discover how the worker expertise operate is maturing from a “feel-good” metric right into a measurable enterprise driver.
Worker expertise isn’t nearly engagement anymore; Stahl explains how corporations in 2026 can reinvent EX as a measurable benefit by balancing effectivity, humanity, and expertise.
Key takeaways from the dialog:
Why ROI and worker lifetime worth are the brand new measures of engagement success.
How AI is reworking day-to-day work—eradicating friction whereas amplifying creativity and collaboration.
What shared possession of EX seems like throughout HR, IT, and operations.
The dangers of “performative adoption” and the way transparency builds belief throughout change.
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