Card issuer Episode Six has solid a strategic partnership with dispute automation platform Decisionly.
The partnership will give card issuers an end-to-end dispute administration resolution that may allow them to spice up effectivity by way of AI-powered automation.
Based in 2024 by the crew that launched Chargehound, Decisionly made its Finovate debut at FinovateFall 2025.
Enterprise-grade card issuer Episode Six has teamed up with AI-powered dispute automation platform Decisionly in a strategic partnership designed to present card issuers an end-to-end dispute administration resolution. The alliance will assist issuers burdened with conventional dispute and chargeback instruments cope with the complexity of contemporary card program administration.
Decisionly’s expertise automates all the dispute lifecycle, together with regulatory necessities, community guidelines, and customized program configuration. The platform delivers automation charges of larger than 95% from day one and reduces handbook dispute decision work by greater than 80%. Each Decisionly’s and Episode Six’s platforms are based mostly on an API-first structure and serve overlapping markets. This may enable clients to entry best-in-class capabilities throughout card infrastructure and dispute operations, and assist remodel disputes from a value to be dreaded into a possibility for creating superior experiences for cardholders.
“We constructed Episode Six to present issuers the infrastructure they should run trendy card packages, and meaning addressing each layer of the stack,” Episode Six CEO and Co-Founder John Mitchell mentioned. “The shift in direction of purpose-built options is accelerating throughout funds, and disputes is likely one of the clearest examples of an operational operate prepared for transformation. By partnering with Decisionly, we are able to now supply these purchasers the options they want.”
Working in additional than 50 nations, Episode Six is a global, API-first, cloud-native card infrastructure supplier. The corporate’s expertise could be run as a sidecar to current techniques or as the inspiration for a brand new stack. Episode Six allows creation of a variety of merchandise together with credit score, pay as you go, and business playing cards; digital accounts; embedded wallets; BNPL and lending options; and extra. Based in 2015, Episode Six is predicated in Austin, Texas.
“Partnering with Episode Six was a pure match,” Decisionly CEO and Co-Founder Pallavi Kuppa-Apte mentioned. “We share the identical elementary perception that trendy card packages deserve trendy expertise at each layer, together with disputes. Episode Six provides us a direct path to a powerful and rising base of banks and fintechs already working on trendy infrastructure, precisely the type of issuers who’re able to unlock the complete worth of purpose-built dispute automation.”
Based in 2024 by the crew that launched Chargehound (which was acquired by PayPal in 2021), Decisionly made its Finovate debut at FinovateFall 2025. On the convention, the corporate demonstrated its AI-powered dispute decision and first-party fraud detection expertise for card issuers. Decisionly automates disputes from clever consumption to customized investigation,to speedy decision, combining deep area experience with superior expertise to permit card issuers to make sooner, smarter selections whereas reducing operational danger.
Picture by Mike Kononov on Unsplash
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