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Capability planning and insights platform Cinareo introduced a partnership with workforce administration and engagement options firm Side.
The partnership will assist contact facilities cut back reliance on spreadsheets in favor of recent, scenario-based workforce administration and capability planning instruments.
Cinareo made its Finovate debut at FinovateSpring 2025 in San Diego. The Ontario, Canada-based firm was based in 2022.
Capability planning and insights platform Cinareo has solid a partnership with workforce administration and engagement options firm Side. The 2 corporations will be a part of forces to assist contact facilities cut back spreadsheet threat, align budgets with service targets, and transition from planning to efficiency sooner and smarter.
The partnership will assist contact facilities transfer away from spreadsheets and siloed assumptions with a purpose to forecast demand and construct schedules, in addition to mannequin “what-if” situations, evaluate service-cost tradeoffs, and handle long-range staffing choices. Cinareo and Side will empower firms to align day-to-day workforce operations with buyer expertise targets, budgets, hiring plans, and extra by connecting scenario-based capability planning to real-time scheduling and intraday execution.
“Cinareo was constructed to remove the constraints and dangers of spreadsheet-based planning by offering structured, scenario-based capability planning throughout staffing, financials, and recruitment,” Cinareo CEO Karen Elliott stated. “Along with Side, we’re delivering a unified workflow from planning to execution so organizations can plan with confidence, employees precisely, and adapt simply as demand adjustments.”
Cinareo’s know-how allows guided, scenario-based capability plans throughout each weekly and month-to-month horizons—supporting planning as much as 52 weeks and lengthening as much as three years—which can be aligned to budgets, hiring home windows, and repair targets. Side takes accredited plans and allows organizations to construct actionable schedules and handle intraday changes as circumstances demand. The mixture of Cinareo’s know-how and Side’s clever platform will permit firms to plan with precision, execute with confidence, and show influence with plan-vs-actual variance monitoring, thresholds, and extra.
“Contact middle leaders want a defensible plan they will belief, and the power to operationalize that plan as situations change,” Side VP of Associate Ecosystem Anna DeGraftenreed stated. “By partnering with Cinareo, we’re linking scenario-driven capability planning and monetary alignment with Side’s real-time scheduling and intraday administration, so groups could make higher choices earlier and ship extra constant outcomes.”
Headquartered in Boulder, Colorado, Side gives an enterprise workforce administration resolution, powered by Side Intelligence, that unifies AI forecasting, dynamic scheduling, and real-time efficiency analytics to allow corporations to anticipate demand, take well timed motion, and guarantee service high quality. With greater than 400 contact facilities utilizing Side’s know-how, Side counts American Airways, Financial institution of America, and Dell amongst its international model prospects. Jeff Kupietzky is the corporate’s interim CEO, becoming a member of the agency in December 2025.
Based in 2022, Cinareo made its Finovate debut at FinovateSpring 2025 in San Diego. On the convention, the Ontario-based firm demonstrated how its know-how streamlines contact middle operations and mitigates threat with exact useful resource allocation and data-driven decision-making. Be taught extra about Cinareo and the problem of workforce administration and capability planning in our Finovate World interview with firm CEO Karen Elliott.
Talking of FinovateSpring, tickets for our 2026 convention in sunny San Diego—Could 5 via Could 7— can be found now. 80% of our demo lineup is already set. Make the most of huge financial savings and safe your ticket at this time!
Photograph by Narciso Arellano on Unsplash
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