Microsoft is being taken to courtroom by Australia’s client regulator over the way it launched its AI instrument, Copilot, into Microsoft 365 subscriptions.
The Australian Competitors and Shopper Fee (ACCC) claimed that the corporate gave deceptive info to customers when it rolled out the function with a value enhance.
The ACCC said that round 2.7 million customers have been instructed that they had two decisions: settle for the up to date Microsoft 365 plans, which included Copilot and got here with larger prices, or cancel their subscriptions.
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Nevertheless, the regulator argued that this was not the entire image. A 3rd choice, often called the “Traditional” plan, provided the unique service with out Copilot at an earlier, lower cost.
As an alternative, folks needed to undergo a number of steps of their accounts to search out the Traditional plans. They needed to start the cancellation course of earlier than being proven the choice to modify to the cheaper model.
The alleged conduct occurred after Microsoft up to date its private and household 365 plans on October 31, 2024. The ACCC stated it started investigating after receiving buyer studies and noticing discussions on Reddit wherein customers shared the best way to discover the hidden Traditional choice.
In a public assertion, ACCC Chair Gina Cass-Gottlieb stated that Microsoft disregarded necessary particulars and didn’t inform subscribers about all their decisions upfront.
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