Digital expertise analytics firm Glassbox has acquired anomaly detection and enterprise monitoring agency Anodot. Phrases of the deal weren’t out there.
Glassbox will combine Anodot’s engine into its platform to assist companies monitor and higher perceive buyer conduct.
Based in 2014 and headquartered in Virginia, Anodot made its Finovate debut at FinovateEurope 2022 in London.
Digital expertise analytics supplier Glassbox introduced its acquisition of Anodot, a supplier of real-time anomaly detection and enterprise monitoring. Phrases of the acquisition weren’t disclosed.
The mixing of Anodot’s engine will allow Glassbox to detect extra granular shifts in consumer conduct with a purpose to spot patterns throughout digital experiences. It will assist the agency determine a variety of behaviors that might affect the enterprise, offering early warning of potential buyer friction, system underperformance, or conversion declines. These insights will assist product, UX, DevOps, and analytics groups make knowledgeable selections and supply them with the built-in workflow integrations they should speed up response instances.
“As enterprises more and more depend on digital channels to have interaction clients, Glassbox has develop into important for understanding and shaping buyer conduct,” Glassbox CEO Man Perry mentioned. “By integrating Anodot’s superior anomaly detection into our platform, we’re enabling clients to mechanically uncover and proactively react to even the smallest shifts in consumer conduct. This acquisition reinforces our dedication to serving to our clients ship distinctive, frictionless digital experiences at scale.”
Glassbox’s acquisition is the primary huge transfer for Perry, who joined the corporate as CEO final month. Perry was beforehand CEO and president of commerce finance software program firm Surecomp and, earlier than that, held senior management roles at NCR International and Motorola Options. In his appointment announcement, Perry underscored Glassbox’s “world-class expertise, deep experience, and actually customer-centric tradition” and the agency’s means to “redefine how organizations flip digital insights into significant outcomes.”
Headquartered in London and based in 2010, Glassbox provides an AI-driven platform that captures, analyzes, and optimizes consumer interactions throughout digital channels. The corporate’s expertise helps organizations improve digital experiences for purchasers, enhance model loyalty, and enhance income development. Glassbox supplies 100% consumer session seize, real-time alerts, and AI-powered insights to assist firms detect and resolve buyer ache factors, guarantee accessibility, and struggle fraud.
Anodot made its Finovate debut at FinovateEurope 2022 in London. On the convention, the Ashburn, Virginia-based firm demonstrated its enterprise monitoring platform that makes use of AI to constantly monitor and correlate funds exercise and enterprise efficiency. Serving to determine revenue-critical points—from processes which might be creating an unacceptable degree of buyer friction to anomalous conduct that’s doubtlessly fraudulent—the platform supplies real-time actionable alerts and forecasts to cut back detection time by as a lot as 80%.
Earlier this yr, Anodot introduced that it had shaped a brand new enterprise unit, Umbrella, devoted to the corporate’s cloud value administration platform. Designed to fulfill the wants of managed service suppliers (MSPs) and multi-divisional enterprises, the Umbrella Cloud Value Administration Platform leverages AI and enterprise analytics to present firms visibility into their cloud and software-as-a-service (SaaS) spend.
Photograph by Daniel Watson
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